Scope and Service Level

Classroom Support Services (CSS) is funded by the student Technology Use Fee to maintain the instructional equipment in General Purpose Classrooms and Class Laboratories at the University of North Texas.

· The following equipment is installed in all CSS supported rooms:

o Data projector

o Projection screen

o Instructor computer

o Laptop computer video and sound connection

· Operational Standards

o Room equipment is monitored for correct operation in real time

o Room equipment and environment is evaluated on site every 250 operating hours

o Time to repair, except in catastrophic failure, is typically at first class break

o Instructor assistance is typically handled via telephone and remote control

· Services Provided by Classroom Support Services in supported rooms:

o Research, design, procurement, installation of instructional equipment

o Monitoring and maintenance of instructional equipment

o Coordinate common goals with other departments.

o Train for instructional equipment use from 7:00 am to 11:00 pm Monday through Friday.

o Supply cables, adapters, wireless presenters and microphone transmitters.

· The following services are specifically not provided by Classroom Support Services:

o Assistance with any aspect of a room other than the CSS installed instructional equipment.

o Assistance with software usage, conversion or recovery.

o Assistance configuring webinars, network access and teleconferences.

o Assistance during a class or event.

o Instructional consumables such as markers, erasers, chalk.

o Room scheduling

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Please send any comments or suggestions to Ashley Olsberg

Director: Jim Curry Manager: Stephen Moran

Location: Chilton 243 Telephone: 940 565-2691