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Scope
and Service Level
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Classroom Support Services (CSS) is funded by the student Technology Use Fee to maintain the instructional equipment in General Purpose Classrooms and Class Laboratories at the University of North Texas. · The following equipment is installed in all CSS supported rooms: o Data projector o Projection screen o Instructor computer o Laptop computer video and sound connection · Operational Standards o Room equipment is monitored for correct operation in real time o Room equipment and environment is evaluated on site every 250 operating hours o Time to repair excepting catastrophic failure is typically at first class break o Instructor assistance is typically handled via telephone and remote control · Services Provided by Classroom Support Services in supported rooms: o Research, design, procurement, installation of instructional equipment o Monitoring and maintenance of instructional equipment o Coordinate common goals with other departments. o Train for instructional equipment use from 7:00 am to 11:00 pm Monday through Friday. o Supply cables, adapters, wireless presenters and microphone transmitters. · The following services are specifically not provided by Classroom Support Services: o Assistance with any aspect of a room other than the CSS installed instructional equipment. o Assistance with software usage, conversion or recovery. o Assistance configuring webinars, network access and teleconferences. o Assistance during a class or event. o Instructional consumables such as markers, erasers, chalk. o Room scheduling |
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Director:
Jim Curry |
Location: Chilton 243 |
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Please send any comments for this site to Jim Curry